How can we help?

Contact support

Email peter@cosmocrafts.net with your app version, device model, operating-system version and the steps that caused the problem. Include any error message. Never send your password or sensitive travel documents, and remove private details from screenshots.

Signing in

Use the email address you registered with Passportsy. An internet connection is required for sign-in and online planning. Contact support if you cannot regain access.

Android biometric sign-in and country welcomes

Enable biometric sign-in in Settings & privacy after signing in with your password. A supported fingerprint or strong face unlock is required; ordinary camera face unlock may not qualify. Sign out keeps explicitly enrolled biometric access. Forget this device needs authentication and a connection so it can revoke that access. Password resets and account deletion revoke saved device access.

Country welcomes are optional local notifications. Enable them in Settings & privacy, allow notifications and approximate location, then choose Allow background welcomes and grant Allow all the time in Android Settings. The first country is a silent starting point; later country changes can trigger a welcome. Battery saving, network/geocoder availability and Android scheduling can delay delivery. Force-stop prevents delivery until you reopen the app. This does not record visits or earn stamps automatically. Turning it off or signing out stops monitoring.

Photos and exports

Trip galleries accept JPEG, PNG and WebP images. Convert HEIC files to JPEG before uploading. Saved photos are optimized; keep your original photos separately.

In Settings & privacy, choose Export my data to download your travel records and photo details as JSON. Download images separately from each trip gallery.

Shared trips

Choose Share trip inside a trip and invite an existing Passportsy user by account email. They accept inside the app. Accepted partners can see and edit that trip's itinerary, dates, notes and photos. Other trips and personal journal records remain private.

Owners can remove partners; partners can leave. Saved contributions remain in the shared trip. Removing access does not erase copies someone already downloaded.

Account deletion and privacy requests

In versions with account deletion, open Settings & privacy and choose Delete my account. Read the effects, enter your password, type DELETE and confirm. Export anything you want to keep first. Deletion removes your private records and trips you own, including shared trips for every partner. Contributions to other people's trips remain without account attribution.

If this control is unavailable in your version, or you have a privacy question, contact support at the email address above. We must verify account ownership before taking action on your data.